FAQ & Contact
WHEN WILL MY ORDER BE SHIPPED?
We do our very best to ship orders as promptly as possible. Typically, orders are processed and shipped within 1-3 business days.
We use several shipping options depending on the product and the destination country, but please note that not all shipping methods include tracking.
WHEN WILL MY ORDER ARRIVE? CAN I GET A TRACKING NUMBER?
The average delivery time varies from 20 to 60 days. These estimates are based on shipping to major urban areas. You’ll receive an email from us when your order has been shipped. Shipping method depends on the product’s supplier and destination country. If the shipping method includes tracking, it will be provided to you in your shipping confirmation email. Always be sure to double check your shipping address before placing your order.
As you surely know, during the holidays, the post office can get quite hectic. Please allow more time for deliveries during the busy holiday season.
WILL I BE CHARGED DUTIES AND IMPORT TAXES?
Customers are responsible for any customs and import taxes that may apply. Jazz the Cat Shop is not responsible for any potential delays due to customs.
WHAT COUNTRIES DO YOU SHIP TO?
We ship worldwide.
If your order has exceeded the estimated shipping time and you’ve ensured to enter the correct shipping address at checkout, please contact us to help you track down your order. If the shipping method for your order did not include a tracking number, we won’t be able to locate the order. We’ll investigate as much as we can and if it doesn’t turn up, we’ll provide you with a refund.
MY ORDER WAS DAMAGED EN ROUTE:
We carefully package all orders to prevent any damages, but unfortunately, accidents do happen (and sadly, we have no control over them). If your order was damaged in the mail, please snap a picture of it and contact us as soon as possible after receiving it. We can refund you for the item or discuss sending you a replacement.
Returns, Exchanges and Cancellations
You can submit refund requests up to 15 days after your order has been delivered. We’ll gladly accept unworn, unwashed, or defective merchandise for return or exchange. If you’re not satisfied with your purchase, simply contact us as soon as possible for assistance. We’ll respond as quickly as possible to provide you with return instructions.
HOW DOES IT WORK?
Any item delivered to you that fails to match the product’s description is eligible for a refund. Please contact us for instructions before returning or exchanging an item.
- If you used a promotional discount on your purchase, that amount will be deducted from the total.
- Items must be returned unused and in the original packaging.
- Select items cannot be returned, such as intimates and beauty products.
I JUST PLACED AN ORDER BUT I CHANGED MY MIND. CAN I CANCEL IT?
Yes, we do accept cancellations. Please contact us as soon as possible to cancel your order. Note that we do our best to ship orders within a day or two of receiving them. If the order is mailed before we receive your cancellation request, we won’t be able to refund you as the order will already be in the mail.
By default, our website will attempt to auto-detect your location and display the currency of your location. If geolocation fails, our prices will be listed in Euros.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept Visa, MasterCard, American Express, and PayPal.
DO YOU NEED MORE HELP?
Use the form below to drop us an e-mail.
We are happy to help!